FAQ

WHAT FORMS OF PAYMENT DO YOU ACCEPT?


We accept VISA, MasterCard, AMEX, and PayPal.




HOW DOES PAY PAL WORK?


PayPal is used to securely send payments over the internet. PayPal is incredibly safe and committed to protecting the privacy of its users. PayPal’s fraud prevention team is constantly developing the latest technology to keep your money and personal information safe. When using PayPal you can choose from your bank account, debit card/credit card account or PayPal balance to make a purchase online. When you use PayPal to make purchases, the recipients never see your bank account or credit card numbers. Refunds from SLC processed through PayPal are received much faster than when making a purchase with your Visa/MasterCard and PayPal does not charge the international fee that some banks will apply for foreign transactions.




HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?


Your security while shopping online with SLC is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.The SLC checkout process is secured by HTTPS / TLS encryption and it is safe to purchase from the SLC Wix site. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. For your safety and security, we will not take your credit card information over the phone.




HOW DO I KNOW WHAT SIZE I AM?


SLC's sizes run from 14-24. SLC has our sizing guide across every product page. Our sizes are represented in US sizes. Each person’s body is unique and garments can also vary from style to style. If you are still unsure of which size to order we recommend ordering a size up, or to take advantage of our returns policy (in the US) and order multiple sizes to see which size fits you best.




WHAT COUNTRIES DOES CITY CHIC SHIP TO?


SLC currently ships to the US and Canada.




IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?


If there is a problem with your order, please email us at emma@sapphirelaine.com. If you need to return an item to us, please mail it to P.O Box 439, Temecula, CA 92593





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